AI LEAD GENERATION
Amelia is revolutionary. Unlike the traditional AI methods of connecting with clients, Amelia is trained to actually comprehend and react accordingly. Many people make the mistake of assuming there is only a subtle difference between the concept of “classifying” and “comprehending” when it comes to AI assistance. In fact, the difference in semantics is profound, and comprehension is the key to a successful and helpful interaction between Amelia and the potential client, making it a more pleasant and knowledgeable experience for all parties involved. Amelia can discuss a potential case with a visitor and determine your firm’s ability to represent them or not. Never again will you worry about your advertising funds being wasted or losing potentially perfect clients due to a misunderstanding of their needs. Amelia has the ability and allure to grab the attention of every potential visitor, and ultimately transform the industry’s handling of leads generated by advertising.
AMELIA CONVERSATION WINDOW
Amelia is a conversational assistant that can interact with every visitor that comes to your site. She has the ability to answer client questions about the company, process as well as qualify a lead. Unlike other chat bots, Amelia has the ability to understand and change conversation topics based on what the user says. Chat bots you find on the market are built to classify what a user is saying while Amelia is trained to comprehend and react accordingly. What many would think to be a subtle difference between classifying and comprehending makes a gigantic impact on the end user’s experience.
Amelia can provide clients a free case evaluation in which she can qualify a case and send out a contract for signature. She can also be trained in areas you do not practice and provide them other resources so that you are only receiving hot leads.
If a user cannot seem to find something they are looking for on your site all they need to do is ask Amelia and she can provide the link to get them there.
There is also no limit to the load Amelia is able to handle. Other chat bots ask greet the user and ask if they would like to speak to a representative who can only handle one chat at a time. Amelia handles the chats for clients of ours with 40,000+ monthly users.
SEE EXAMPLES OF ACTUAL CONVERSATIONS USERS HAVE HAD WITH AMELIA:
Auto Accident Chat
Amelia (12:30:15) : Hello! I’m Amelia, Ken xxxxxx’s virtual receptionist.
Amelia (12:30:16) : How may I help you today?
Anonymous User (12:30:53) : I was in a car accident and I needed to talk to someone about it
Amelia (12:30:55) : I’m so sorry about the accident.
Amelia (12:30:56) : Our team has recovered over $2 billion for our clients. To get you the best possible settlement, let’s do a quick, free case evaluation.
Amelia (12:30:56) : First, in case we get disconnected, what’s your best contact number to have an intake specialist call you back on?
Anonymous User (12:31:29) : 762-242-xxxx
Amelia (12:31:31) : Thanks.
Amelia (12:31:31) : May I ask who I’m speaking with?
Anonymous User (12:31:46) : Jxxn Sxxxh
Amelia (12:31:48) : It’s nice to meet you Jxxn.
Amelia (12:31:49) : What’s your date of birth?
Anonymous User (12:32:03) : 11/13/19xx
Amelia (12:32:05) : And your email address?
Anonymous User (12:32:24) : Brysoxxxxxh05@gmail.com
Amelia (12:32:26) : And has anyone already contacted us about this accident?
Anonymous User (12:32:40) : No
Amelia (12:32:41) : Who was injured in the accident?
Anonymous User (12:32:50) : Me
Amelia (12:32:51) : Sorry to hear, Jxxn. We wish you a strong recovery.
Amelia (12:32:51) : Has an attorney from another law firm been helping you?
Anonymous User (12:33:00) : No
Amelia (12:33:01) : When did all this happen?
Anonymous User (12:33:16) : 1/1/2022
Amelia (12:33:18) : Where did the accident happen? Please include the state.
Anonymous User (12:33:34) : Washington GA
Amelia (12:33:35) : Ok, thanks.
Amelia (12:33:35) : Did the police issue someone a ticket?
Anonymous User (12:33:57) : No one / Don’t know
Amelia (12:33:58) : Thanks. Did the police issue a report?
Anonymous User (12:34:13) : Yes, and I have the computer file
Amelia (12:34:14) : OK. Please drag and drop the police report (in PDF format) into the box below.
Anonymous User (12:44:24) : Its in my photos. I don’t know how to send it to you
Anonymous User (12:48:37) : File upload cancelled.
Amelia (12:48:38) : I’m sorry, but I couldn’t receive your file. Would you like to try to upload it again?
Anonymous User (12:49:12) : I don’t know how to move it to my drive
Amelia (12:49:14) : Let’s add the police report later.
Amelia (12:49:15) : Please tell me any injuries you suffered.
Anonymous User (12:49:35) : My back and neck
Amelia (12:49:37) : Which of these did you visit because of the accident? Select all that apply.
Anonymous User (12:49:52) : Emergency Room
Amelia (12:49:53) : Which of these vehicles was involved in the accident?
Anonymous User (12:50:11) : Personal Vehicle
Amelia (12:50:12) : Do you have any photos of the accident on your phone or computer?
Anonymous User (12:50:23) : Yes
Amelia (12:50:24) : Excellent. Please drag and drop each image file here. Click the up-arrow once all images have been uploaded (maximum of 4 images).
Anonymous User (12:52:05) : Anonymous User
Amelia (12:52:06) : Image successfully uploaded.
Amelia (12:52:08) : Ok, just a couple questions left…
Amelia (12:52:10) : Do you have vehicle insurance?
Anonymous User (12:52:25) : Yes
Amelia (12:52:27) : Do you have un-insured motorist insurance?
Anonymous User (12:52:38) : Not sure
Amelia (12:52:40) : And did the person who hit you have vehicle insurance?
Anonymous User (12:52:56) : It was a hit and run
Amelia (12:52:59) : Got it. And do you have health insurance?
Anonymous User (12:53:07) : No
Amelia (12:53:10) : Thank you for all this information John. It is helpful to understand how we can best help.
Amelia (12:53:36) : Unfortunately, all online specialists are busy helping others. We’ll call you back as soon as possible.
You may also call tel:1-888-579-1790to continue your evaluation.
Amelia (12:53:38) : We appreciate you reaching out to us.
Amelia:Hello! I’m Amelia, Ken Nxxxxx’s virtual receptionist.
Amelia:How may I help you today?
Anonymous User:i need christopher axxxx email address?
Amelia:To confirm, are you a current client of ours?
Amelia:Let me find your case. I will have to ask you a few questions to locate it.
Amelia:May I please have your full legal name?
Anonymous User: Adxxxxxe Nxxxle Dxw-Sxxs
Amelia:What phone number do we have on file for you?
Amelia:Great, I found your case. To authorize you, what is the date of birth on file?
Amelia:Got it. Here’s your team’s contact info:
Name: Lindsay Gxxxxx
Phone: (404) 253-58xx
Fax: (404) 253-57xx
Name: Christopher Axxxx
Phone: (404) 253-58xx
Fax: (404) 253-57xx
Amelia:Have you already tried to contact your Settlement Clerk and attorney regarding your case?
Amelia:Because your case is currently being worked on you will need to speak with Lindsay Gxxxxx or Christopher Axxxx .
Amelia:I will send them an email asking them to give you a call ASAP. If you do not hear back from them, you can reach out to our client advocacy team at 770-495-xxxx.
Amelia (16:08:12) : Hello! I’m Amelia, Ken Nxxxxx’s virtual receptionist.
Amelia (16:08:12) : How may I help you today?
Anonymous User (16:08:30) : My son was rear ended in a car accident
Amelia (16:08:32) : I’m so sorry about the accident.
Amelia (16:08:32) : Our team has recovered over $2 billion for our clients. To get you the best possible settlement, let’s do a quick, free case evaluation.
Amelia (16:08:33) : First, in case we get disconnected, what’s your best contact number to have an intake specialist call you back on?
Anonymous User (16:08:46) : 404640xxxx
Amelia (16:08:48) : Thanks.
Amelia (16:08:49) : May I ask who I’m speaking with?
Anonymous User (16:09:09) : Daxxxxe
Amelia (16:09:10) : What’s your last name?
Anonymous User (16:09:16) : Tixxs
Amelia (16:09:17) : It’s nice to meet you Daxxxxe.
Amelia (16:09:18) : What’s your date of birth?
Anonymous User (16:09:45) : Why do you need my information
Amelia (16:09:49) : I am going to transfer you to a receptionist who can help you.
Amelia (16:09:49) : Give me a moment while I transfer you.
Amelia (16:12:29) : Agent Amelia left and Terrell Buckxxxxx joined this conversation.
Terrell Buckhanon (16:12:37) : Hello
Amelia (16:36:14) : We appreciate you reaching out to us.
Amelia (16:15:19) : Hello! I’m Amelia, Ken Nxxxxx’s virtual receptionist.
Amelia (16:15:20) : How may I help you today?
Anonymous User (16:16:14) : how do i make an appt foe a medical malpractice suit
Amelia (16:16:16) : We handle medical malpractice cases regularly. Let me gather a few more details from you.
Amelia (16:16:16) : First, in case we get disconnected, what’s your best contact number to have an intake specialist call you back on?
Anonymous User (16:16:36) : 803443xxxx
Amelia (16:16:37) : Thanks.
Amelia (16:16:38) : May I ask who I’m speaking with?
Anonymous User (16:16:50) : Txxy Stexxxxs
Amelia (16:16:51) : Can you tell me briefly why you’re reaching out?
Anonymous User (16:21:43) : operation in December of 2020 at Axxx SC hospital, real back burn to the hand because they neglected to change the IV in my hand. had an intestinal operation that busted in the stomach and other areas of the body while in there
Amelia (16:21:46) : Where did the incident occur?
Anonymous User (16:22:09) : Axxxx Hospital
Amelia (16:22:10) : Is there anything else you want to tell me about your case?
Anonymous User (16:23:09) : no not now, i would like to sit down with an attorney to explain more
Amelia (16:23:12) : Thank you for providing all this information, Txxy.
Amelia (16:23:14) : I’m going to transfer you to a specialist now.
Amelia (16:23:15) : Give me a moment while I transfer you.
Amelia (16:33:45) : We appreciate you reaching out to us.
Amelia (07:21:25) : Hello! I’m Amelia, Ken Nxxxxx’s virtual receptionist.
Amelia (07:21:25) : How may I help you today?
Anonymous User (07:21:52) : Im trying to find out if I have a case
Amelia (07:21:54) : Please select the kind of case you think you may have.
Anonymous User (07:22:22) : Workers’ Comp
Amelia (07:22:23) : We handle workers’ comp cases regularly. Let me gather a few more details from you.
Amelia (07:22:24) : First, in case we get disconnected, what’s your best contact number to have an intake specialist call you back on?
Anonymous User (07:22:59) : 770864xxxx
Amelia (07:23:01) : Thanks.
Amelia (07:23:01) : May I please have your full legal name?
Anonymous User (07:23:21) : Jxxxxfer Daxxxxe Robxxxxn
Amelia (07:23:23) : Can you tell me briefly why you’re reaching out?
Anonymous User (07:33:20) : On October 16,2021 I was on company time driving my personal vehicle from one finished job site to the next new job site along with a co-worker riding passenger. An oncoming vehicle clipped my driver door mirror knocking the whole near housing into my face slicing my eyeball right across the pupil. I had to be taken by ambulance from Hxxxy county to Gxxxy in Atlanta to the trauma center. I had to have stitches put in my eyeball I have 95% vision loss and I have to have surgery to correct my vision in my eye Since I was on the company clock do I have a workman’s comp case. My employer was Ex xxxll contracting
Amelia (07:33:26) : Where did the incident occur?
Anonymous User (07:34:37) : In Hxxxxy co. Lxxxxt Grove I believe is the city
Amelia (07:34:39) : Is there anything else you want to tell me about your case?
Anonymous User (07:36:57) : I texted my foreman while at the trauma unit waiting for surgery what steps I take and get in my medical bills covered by the company, he told me Sxxxl wasn’t technically responsible for that and I just left it at that
Amelia (07:37:01) : Thank you for providing all this information, Jenxxxxr.
Amelia (07:37:05) : Unfortunately, our offices are closed at the moment and there are no available agents. Our chat is live Monday through Friday 7:00AM to 6:00PM and our phone line is open 24/7. If you would like, you can speak with someone at 1-770-820-0853 or we will call you as soon as possible.
Amelia (07:37:06) : We appreciate you reaching out to us.
AMELIA INTAKE VOICE
Amelia also helps users calling in to discuss a potential new case. Based on her unique ability to extract important details from what the user says, Amelia can determine the type of case that the user is considering. Just like the chat window feature for your website, Amelia can be trained to assess incoming calls that pertain to areas your firm handles routinely, or she can offer other resources to the callers that don’t fit your firm’s case criteria. For the types of cases you do handle, Amelia can transfer that lead directly to your intake department and track the type of case the user was calling about.
Amelia’s intake voice is also trained to qualify new cases by asking a number of comprehensive questions about the incident. Should all the case criteria be met for qualification, Amelia is able to send out a contract for signature.
SEE EXAMPLES OF ACTUAL CONVERSATIONS USERS HAVE HAD WITH AMELIA:
Our Call-Track program manages all of your intake case conversations. Lead generation and management is arguably the most important aspect of any successful business. Call-Track allows you to assess and utilize leads efficiently and effectively. Questionnaires for every case type can be stored via Call-Track, so your intake team will be able to gather data that is relevant to each specific case. Your leads are stored by case type, market, source, quality, and several other reportable options.
Reporting is an essential aspect that makes this program one-of-a-kind. Reports can be run based on a user-precise sorting feature, which you can use to track down what marketing strategies are truly working for your firm. This reporting platform has already been integrated with case management software systems (Needles etc.) and has the ability to work with other CRMs in order to provide a seamless flow of data.
INVESTIGATOR MOBILE PROGRAM
Our hi-tech automated Intake system is integrated directly to our Investigator mobile app with one push of a button! You can upload all of our our collected data from the Call-Track system to the Field Representative’s (FR) mobile device. Once in the field, the FR interviews the client, gathers all of the necessary signed documents, and collects any images required. Then the FR can submit the collected data to our Call-Track system for immediate distribution of all the information and images obtained. You also have the ability to upload your own documents, injury or property damage images/videos, and the client’s images of the accident if available.
Everyone knows and remembers the faces they see on TV, in magazines, or ads on billboards. We can turn you into your very own avatar that promotes a friendly face for your homepage and personalizes interaction with your clients. Client experience is extremely crucial in any competitive market, so what better way to continue the growing success of your brand than to be your client’s main contact?