Are you looking for a secret formula to maximize your firm’s potential? If your 2023 goals are to: Improve client satisfaction Increase employee productivity Sign up for more cases Get higher case values Then welcome to the age of Digital First. Employees are your number one asset and your number...
EXTRAORDINARY Customer Experiences
Firms today flourish or fail on customer service, and the pandemic brought the need for efficient customer service into sharp relief. Spurred on by consumers’ march to all-digital services when in-person support all but disappeared for almost two years. Many firms have been looking for solutions to improve customer service...
Personal Injury Communication Tools
2020 and the pandemic has taught us a lot about the way we all do business. You got to see your staff truly do everything they can to service your customers. However, the pandemic has also accelerated an incredible shift in customer demand for more instant time to resolution. As...
Personal Injury Leads
Every day, the personal injury market gets more competitive, new competitors are entering the market with inspired and diverse marketing campaigns. It has become more difficult than ever to differentiate yourself from the pack. The largest firms with the best hold on their individual markets are spending tens of millions...
Augmenting the Traditional Firm
As much as we all hate to admit it, the only constant in our world is change. Every day, the traditional working model of the law firm we are used to is changing. Our firms are getting busier and busier with more work while our client’s expectations for communication are...
Digital Transformation
2020 and the pandemic has taught us a lot about the way we all do business. You got to see your staff truly do everything they can to service your customers. However, the pandemic has also accelerated an incredible shift in customer demand for more instant time to resolution. As...